Zoho Desk

Supporting your customers means supporting your business. Going above and beyond for customers is the key to keeping them.

Zoho Desk is the industry's first context-aware help-desk software that helps businesses focus on the customer.

In other words, Zoho Desk is the ﬁrst software that allows your support team to fully understand and help your customers. Perfect for IT Support, real estate, ecommerce sites, auto dealers or service centres, electricians, plumbers, marketing agencies, web developers, insurance agents, healthcare, associations, distributors, enterprise, MSPs, educators, retail, telecom, financial services, human resources, hospitality and more.

zoho desk screen shot

Put customer service at the heart of your company.

Features

Customer service is EASIER DONE than said.

Multichannel

Stay connected to your customers via email, phone, chat, social media and customer portals—all of that without having to open another tab.

Automation

Automate your mundane tasks, and make way for better conversations, with Workflows, Assignment Rules, SLAs, Work Modes and much more.

Extensibility

Integrate with a wide range of applications and have Zoho Desk blend in with other tools your company uses.

Self Service

Allow customers to find answers by searching a repository of solutions or asking a community of peers.

Collaboration

Use comments, chat and @mentions to collaborate on tickets without waiting for physical meetings.

Customization

Shape and mould Zoho Desk, however you need it. Your company doesn't need to adapt to it. It adapts to your company instead.

From increasing your agents' productivity, to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts. Your agents will have the right tools to be more productive; managers will be equipped to make the right decisions; and customer will find timely help at arm's length.